Last updated October 2, 2026
This Privacy Policy explains how Ontario Education Online (“OEO,” “we,” “us”) collects, uses, discloses, and protects personal information when you visit ontarioeducationonline.ca (the “Site”), enrol in a course or program, book a guidance session, complete a PLAR assessment, or contact us. It applies to students, parents and guardians, and visitors to the Site.
As a Ministry-inspected private school, we also keep student records under Ontario Ministry of Education requirements, explained in Student Records.
Ministry-inspected private school · BSID #882902
Region-specific details. If you live in Canada, Appendix A: Canada explains how Canadian privacy law applies, including in Quebec. If you live outside Canada, including in the EEA, the UK, or Switzerland, see Appendix B: Outside Canada.
When you enrol in a course or program, we collect the personal information needed to register the student, deliver the course, and issue Ontario credits. The table below shows what we collect in each situation.
| When you | We collect |
|---|---|
| Enrol and check out | Name, email address, phone number, billing address, and order details. After checkout, the intake form collects the student’s details, such as legal name, date of birth, contact information, Ontario Education Number (OEN), home school, and parent or guardian contact information. |
| Take a course | Your OEO student email account, the coursework you submit, marks, teacher feedback, messages with your teacher, and course activity in Google Classroom. |
| Write a final exam | Your exam responses and timing, plus your screen activity while you write. No webcam is used. |
| Request a PLAR or transcript review | Transcripts, report cards, certificates, work history, and other documents you upload. |
| Join a co-op placement | Placement details, workplace supervisor contact information, and the evaluations completed with your supervisor. |
| Book a guidance session | Name, email address, phone number, and what you tell us about your goals. If you arrived from one of our ads, the ad click identifier and campaign details stored in your browser (see Cookies). |
| Contact us or subscribe | Your name, email address, and message, or your email address when you join our mailing list. If you message us on WhatsApp, your phone number and messages. |
| Apply to work with us | Your resume and the information in your application. |
| Browse the Site | Device and usage information, such as your IP address, browser and operating system, pages viewed, and approximate location derived from your IP address. |
We use this information to register students and deliver courses, assess and report achievement, issue report cards and transcripts, keep student records, meet our obligations as a Ministry-inspected school, process payments, provide guidance and support, keep the Site secure, and improve our courses and the Site.
Where permitted, we also use your contact information to send updates about our courses and programs. You can unsubscribe from marketing emails at any time using the link in the email or by contacting us.
Every Ontario school that grants credits keeps official student records and reports to the Ministry of Education. Here is how that works at OEO.
OEO is your main school. We maintain your Ontario Student Record (OSR), including your Ontario Student Transcript (OST), and issue transcripts directly.
Your home school keeps your OSR. When you finish a course, we send your final report card and credit to the school that holds it.
Retention periods for these records are set out in Data Retention.
Courses run in Google Classroom. When you enrol, we create an OEO student email account for you on Google Workspace. It holds your coursework, submissions, and teacher feedback. Study tools included with your course, such as Gemini Notebook, are also provided by Google.
Final exams run on Quilgo, an online exam platform. Quilgo times your exam and monitors your screen while you write, which protects the academic integrity of your credit. No webcam is used and no live proctor watches you. Your teacher uses exam records only to grade the exam and review academic integrity.
Your teacher sees your coursework, marks, and messages. Our administrative team sees what it needs to register you, issue report cards and transcripts, and answer your questions.
When you provide personal information to enrol, complete a transaction, verify a payment method, book a guidance session, or request a review, we understand that you consent to our collecting and using it for that specific purpose.
Some uses are required for every student who earns Ontario credits, such as keeping student records and reporting to the Ministry of Education. Enrolment depends on them, and they continue for as long as the law requires.
If we ask for your information for a secondary purpose, such as marketing, we will ask you directly for express consent or rely on implied consent where Canada’s Anti-Spam Legislation (CASL) allows it. For example, after you book a guidance session or contact us, we may email you about your inquiry for up to six months.
You may withdraw your consent for optional uses at any time by using the unsubscribe link in any email or by contacting us at info@ontarioeducationonline.ca.
We share personal information only as needed to run the school and the Site. Depending on your situation, we share it with:
We may also share information with our financial, insurance, legal, accounting, or other professional advisors. We may disclose your personal information if we are required by law to do so, such as a report to a children’s aid society, to respond to lawful requests, to protect our rights and the rights of others, or to protect someone’s safety.
Additionally, we work with analytics and advertising partners that use cookies and similar technologies to help us market our courses and measure advertising effectiveness. We do not share coursework, marks, or student records with them, and we do not sell or rent personal information.
We publish testimonials, names, or photos of students and parents only with their permission.
Our store is hosted on Shopify, which provides the online platform that allows us to offer our courses to you. Your order information is stored through Shopify’s secure data storage, databases, and application on a secure server behind a firewall.
Payments are processed by Shopify and our payment processors in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). We do not see or store your full card number. If you check out with Shop Pay, Shopify also handles that account under its own privacy policy. Purchase transaction information is retained only as long as necessary to complete the transaction and meet applicable legal and operational requirements.
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including to comply with applicable legal, accounting, tax, and reporting obligations.
| Record | How long we keep it |
|---|---|
| Ontario Student Record | For the periods set by the Ministry of Education’s Ontario Student Record Guideline: the transcript for 55 years after the student leaves school, and report cards for five years. |
| Marks and credits for students at other schools | As long as needed to confirm the credits we granted. |
| Coursework and exam records | Until grading is complete and any questions about marks are resolved. |
| Orders and payments | As long as Canadian tax law requires, generally six years. |
| Guidance bookings and inquiries | Until they are no longer needed to answer your inquiry or measure our outreach. |
| Mailing list | Until you unsubscribe. |
Student records cannot be deleted on request while their retention period runs. Once personal information is no longer required, it is either securely destroyed or anonymized.
In general, third-party providers used by us will collect, use, and disclose your information only to the extent necessary to perform the services they provide to us. The main services we use include:
| Service | What it does for us |
|---|---|
| Shopify | Hosts the Site, checkout, payments, and order records. |
| Google Workspace | Student email accounts, Google Classroom, course files, and Gemini Notebook. |
| Quilgo | Online final exams. |
| Airtable | Guidance session booking form. |
| Klaviyo | Email updates and follow-ups. |
| Google Analytics and Google Ads | Site analytics and ad measurement. |
| Meta | Facebook and Instagram advertising and measurement. |
| TikTok | TikTok advertising and measurement. |
| Messages you send us on WhatsApp. |
Some service providers may be located in a different jurisdiction than you or us, including outside of Canada, and your information may be transferred to or processed in those jurisdictions. When this happens, your information may be subject to the laws of the jurisdiction where it is processed.
We take reasonable steps to require service providers to protect personal information and use it only for authorized purposes.
Once you leave our Site or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy. We recommend that you review the privacy policies of any third-party sites you visit.
When you click on links on our Site, they may direct you away from our Site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To protect personal information, we take reasonable precautions and follow industry best practices to reduce the risk of loss, misuse, unauthorized access, disclosure, alteration, or destruction. Access to student records is limited to the teachers and staff who need it for their work.
Information you submit through the Site is encrypted in transit, and card details are handled in accordance with PCI-DSS requirements. However, no method of transmission over the Internet or electronic storage is 100% secure.
If a breach of our safeguards creates a real risk of significant harm, we will notify the people affected and report it to the Office of the Privacy Commissioner of Canada, as the law requires.
We use cookies and similar technologies (such as pixels and tags) to operate our Site, keep it secure, remember preferences, analyze traffic and performance (including through Google Analytics and Shopify analytics), and support advertising and measurement on other websites and platforms.
These technologies may collect information such as your IP address, device identifiers, browser information, pages viewed, actions taken on the Site, and approximate location (derived from IP).
| Type | What it does | Examples |
|---|---|---|
| Essential | Runs the cart, checkout, and Site security. | Shopify |
| Analytics | Shows how visitors use the Site so we can improve it. | Google Analytics, Shopify analytics |
| Advertising | Measures our ads and helps show them to people likely to be interested. | Google Ads, Meta Pixel, TikTok Pixel |
| Ad click details | Remembers which ad or campaign brought you to the Site, for up to 90 days. | Our own cookies for gclid, fbclid, ttclid, and UTM campaign tags |
When you arrive from one of our ads, the link carries a click identifier (such as Google’s gclid, Meta’s fbclid, or TikTok’s ttclid) and campaign details. We store these in first-party cookies for up to 90 days. If you book a guidance session in that time, they are saved with your booking so we can see which ads lead to bookings. We report bookings to Google using only the click identifier and the booking time. We do not send your name, email address, or phone number.
Some advertising platforms may also receive hashed (scrambled) contact details, such as an email address, so they can match activity on our Site to their own users for ad measurement.
Essential cookies are required for the Site to work and cannot be disabled. You can block or delete other cookies in your browser settings, opt out of Google Analytics with Google’s browser add-on, and manage ad personalization through Google’s My Ad Center, Meta’s ad preferences, and TikTok’s privacy settings.
Because we are based in Ontario, Canada, and use service providers in other countries, including the United States, your personal information may be transferred to or processed in jurisdictions outside your province, state, or country. While there, it may be accessible to courts, law enforcement, and national security authorities under local law. We take reasonable steps to protect information when it is transferred internationally, including by using contractual safeguards and other measures where required by law.
Many OEO students are under 18, and some are under 14. This is how we handle their information.
| Student age | How it works |
|---|---|
| Under 14 | A parent or guardian completes or approves enrolment and provides consent on the student’s behalf. |
| Under 18 | Parents and guardians can review the student’s Ontario Student Record and contact us about the student’s enrolment and progress. |
| 18 and older | Students control their own records. We share information with a parent or guardian only with the student’s permission. |
We encourage families to read this policy together.
You can ask to access the personal information we hold about you, ask us to correct it, or withdraw consent for optional uses such as marketing. To make a request, contact our team at info@ontarioeducationonline.ca.
We may need to confirm your identity before acting on a request. Some records, such as Ontario Student Records, must be kept for the periods the Ministry of Education sets, even if you ask us to delete them.
We reserve the right to modify this Privacy Policy at any time. Changes and clarifications take effect when they are posted on the Site. If we make material changes, we will update the “Last updated” date at the top of this Policy and let current students and families know by email.
Appendix A
This Appendix applies to individuals located in Canada. We handle personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial privacy legislation. Student records are also governed by Ontario’s Education Act and the Ministry of Education’s Ontario Student Record Guideline.
You may request access to or correction of your personal information, subject to certain legal exceptions, by contacting us at info@ontarioeducationonline.ca. You may also withdraw your consent for marketing communications at any time by using the unsubscribe link provided in our messages or by contacting our team directly.
In instances where we use service providers located outside of Canada, such as in the United States, your personal information may be processed in those jurisdictions and may be subject to their local laws. We take reasonable steps to ensure that your personal information is protected and that all third-party service providers use it only for authorized purposes.
If you are not satisfied with our response to a privacy concern, you may file a complaint with the Office of the Privacy Commissioner of Canada.
If you live in Quebec, Quebec’s Act respecting the protection of personal information in the private sector may also apply.
Appendix B
This Appendix applies to students and families located outside Canada, including in the European Economic Area (EEA), the United Kingdom, and Switzerland. For the purposes of applicable data protection law, Ontario Education Online is the controller of your personal data.
We process your data to perform our contract with you (delivering courses and issuing Ontario credits, including the record keeping and Ministry reporting that Ontario credits require), for our legitimate interests (operating and securing the Site, measuring our advertising, and improving our courses), and with your consent where the law requires it, such as for marketing emails.
Your information is processed in Canada, which the European Commission, the United Kingdom, and Switzerland recognize as providing adequate protection for personal information handled under PIPEDA. Some of our service providers process data in other countries, including the United States. Where required, we rely on appropriate safeguards, such as Standard Contractual Clauses, to ensure the continued protection of your data.
We retain personal data as described in Data Retention, including the student records Ontario requires us to keep.
You have the right to request access to, correction of, or deletion of your personal data, as well as the right to object to or restrict processing, request data portability, and withdraw consent where applicable. Deletion does not extend to student records Ontario requires us to keep. You also have the right to lodge a complaint with your local supervisory authority.
If you live elsewhere, your local law may give you additional rights. Contact our team and we will respond in line with this Policy and the law that applies to you.
